For any further inquiries or assistance needed, please feel free to reach out to our Customer Success team using the following contact options:
United Kingdom:
Phone: (+44) 02 03 697 0237
Email: team@bark.com
Ireland:
Phone: (+353) 01 223 8855
Email: team@bark.com
United States:
Phone: (+1) 424 227-5323
Email: team@bark.com
Canada:
Phone: (+1) 604 227-5161
Email: team@bark.com
South Africa:
Phone: (+27) 87 551 7012
Email: team@bark.com
Australia:
Phone: (+61) 0282 946 827
Email: team@bark.com
New Zealand:
Phone: (+64) 0800 453 941
Email: team@bark.com
Singapore:
Phone: (+65) 3129 2431
Email: team@bark.com
France:
Phone: 01 70 71 26 34
Email: france@bark.com
Germany:
Phone: (+49) 30 31193700
Email: deutschland@bark.com
India:
Phone: (+91) 80372 44341
Email: india@bark.com
Does Bark have a mobile app?
Yes – you can download our app on the Apple App Store or Google Play Store .
Can I link my Bark profile to my own business website and social media pages?
Yes! We highly recommend it.
You can link your Bark profile to your own business website and social media pages in Social media & web links
Follow the on-screen instructions to link your Bark profile to your business website and social media pages.
Can I link reviews from other websites or social media pages to my Bark profile?
You can indeed and we’d highly recommend this.
You can link your Bark profile to existing reviews on Facebook by entering in your Facebook page details in Social media & web links.
Follow the on-screen instructions to link your Bark profile to your Facebook page.
For help adding reviews to your Bark profile which already exist on another website, please contact our customer success team here.
How can I update my login email and password?
To change your login email and password click on “Settings” & then Account details .
I forgot my password, how can I request a new one?
You can request a password reset link here: https://www.bark.com/password/forgot/.
The link will be emailed to you so please keep an eye on your inbox. Once you have received the email from us, you will be able to create a new password. .
What is Bark’s Credit Return Policy?
We ask all new customers to verify their mobile number when they place a request, so we do not return credits when a mobile number has been verified.
You’ll always see a verified badge on the lead when a customer has confirmed their number.
If a phone number has not been verified, then we will return credits immediately if:
- A phone number provided is invalid, for example if it says “calls are not being connected to this number”
- We can verify that the contact details provided are not for the person submitting the request
We will not return credits in the following circumstances:
- The mobile number has been verified
- You make contact with a customer, but do not secure the job
- The number is valid but the customer does not answer
You must also inform us of any issues relating to this policy within 14 days of responding to the lead.
To request a credit return, please contact Bark’s dedicated customer success team here
Who are Bitgenics? (India only)
Bark.com supports all internationally enabled credit and debit cards and we recommend using this where possible, so you can benefit from Auto-Top up and other features.
We are partnered with Bitgenics Digital Ventures, our external payment partner to support professionals who do not have an internationally enabled credit or debit card. This enables you to use payment methods such as UPI, QR Code, E-wallet, Netbanking, and/or domestic bank cards.
Where possible, we’ll include a link to UPI/Netbanking payment options in the emails we send you. We may also provide a multi-use QR code for your packs that you can use whenever you wish.
If ever you need a new payment link or want a larger pack for a bigger discount, this can be done by contacting our Customer Success Team at +91 80372 44341 (Mon-Fri 9:00am-5:30pm) or email us here.
Can I get lead notifications on my phone?
Of course – to get push notifications on your phone you need to download our mobile app from the Apple App Store or Google Play Store .
Where do I find my invoices?
Head to Settings, then scroll down until you see Account details and invoices (or use this link to take you straight there).
Then, scroll down to find your invoices at the bottom of the page.
Select the invoice required to view and download it to your device.
How does Bark deal with rogue traders?
The overwhelming majority of customers’ experiences on Bark are positive, and our professionals usually do an excellent job.
That said, we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on rare occasions.
These are the steps we follow when we receive a complaint against a professional on Bark:
- Inform the professional when they receive a complaint (unless the customer requests confidentiality) and give them the chance to rectify any issues.
- If multiple complaints of the same nature against a professional/business are received, we may suspend or remove a professional.
- If serious complaints are received we may remove a professional immediately.
- Where criminal activity is alleged, we would recommend the customer inform us immediately and report this to the police to be properly investigated.
- We will always assist a customer by providing any details we have about their dealings with a professional on our platform and also any information we hold that the professional has made public.
As we’re not party to the eventual contract between you and your chosen professional, we’re unable to directly assist in resolving any disputes beyond these steps, but we can provide some guidance you may find useful:
- In general the majority of these cases can be resolved by talking through with the professional concerned.
- If this doesn’t work then Citizens Advice has some guidance on what to do here: https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/complain-about-a-service/
- Trading standards may also be able to take further action.
- Where poor workmanship is alleged, trading standards are best placed to assist.
- We have a robust process in place to deal promptly with any enquiries received from these types of agencies.
We always want to be notified of complaints so that we can warn and if necessary remove the professional concerned from our platform. To contact us regarding a complaint, please email team@bark.com.
Can I get a monetary refund?
Can I get a monetary refund?
On some occasions, our Customer Success Team may be able to issue you a monetary refund.Please note that Starter Packs, credit subscriptions and partially or completely used credit packs are non-refundable.
However, if you have made an accidental purchase and have not used any of the credits, we may be able to authorise a refund, if you get in touch with our team.
We also have a grace period for our Elite Pro subscription payments. If you would like to immediately cancel your Elite Pro subscription, you must let us know within 7 days of the payment for a full refund. For a yearly subscription, we have a grace period of 1 month.
For our full terms and conditions please see https://www.bark.com/en/za/terms/
Am I eligible for the Get Hired Guarantee if I purchase credits through the app?
The Get Hired Guarantee is a feature that acts as a safety net for new professionals on Bark and is designed to minimise the risk associated with your Starter Pack of credits, which can only be purchased from us directly via our website or over the phone with an agent.
Credits purchased through either Apple or Google Pay are not covered by our Get Hired Guarantee.
We would be more than happy to offer you a Starter Pack of credits that is covered by the Get Hired Guarantee. Just please log in to your bark account here, click on “Settings” & then click on the link that says “My credits”. You will then be able to see the starter pack we can offer with the Get Hired Guarantee.
How do I add reviews to my Bark Profile?
Having reviews on your Bark profile is very important. Even just one 5 star review makes you 3 times more likely to get hired over a professional with no reviews.
To add reviews to your Bark profile, simply send the customer a link to your public profile and the option to leave a review will be available.
Alternatively, once hired by a customer, you can set the status on the lead to ‘Hired’ in My Responses. Setting this status gives you the option to directly invite the customer to leave a review on your Bark profile.
You can link your Bark profile to reviews which you already have on Facebook by entering in your Facebook page details in Social media and web links.
We also highly recommend adding the Bark reviews badge to your website as it allows anyone visiting your website to read all about you.
How do I close my request?
If you no longer need the service you have placed the request for, please login to your Bark account here then click ‘Close Request’ under ‘My requests’.
Bark Verified!
Why should I become Bark verified?
Get ready to elevate your professional game with the Blue Badge, a mark of distinction that doesn’t just verify – it amplifies your credibility!
Over the years, we’ve listened to the feedback of our customers, understood your concerns around trust and safety, and worked to craft a solution.
We’re absolutely thrilled to introduce our new verification process. The checks include a comprehensive background check, a fraudulent and active card check and registered business confirmation.
We’re investing heavily in trust and safety because we know how crucial it is for you to establish your authenticity and for customers to feel confident in choosing you.
The Blue Badge isn’t just a status of verification; it’s a powerful beacon and a recognised status (think IG and Twitter) that draws customers to you. It’s a widely recognised symbol that in Bark communicates: “I am a professional who has been thoroughly vetted and verified.” And let’s face it, customers will always gravitate towards professionals they trust.
In this hyper-competitive world, having that badge on your profile isn’t just recommended, it’s practically essential. The professionals who carry the Blue Badge will likely see a significant boost in hiring rates, as it gives customers the reassurance they’re looking for.
So, here’s the question: are you ready to take this small step for a giant leap in your professional journey? It’s not just a monthly investment, it’s an investment in your future success, an investment in enhancing your visibility, and an investment in securing your reputation.
Invest in the Blue Badge today!
How can I find my Companies House number?
- Go to www.gov.uk/government/organisations/companies-house
- Select Find Company Information.
- Select Start Now.
- Next Search for your company by Entering the company name, number or officer name.
- Once you’ve entered your company details, press the search icon.
- Next search for your company and select your company when it appears on the list.
- Once selected, it will open up the company details. You’ll find the registered Company number under the company name.
What can I use the app for?
The app has all the same functionality you can find on the Bark website so it’s a great way to use Bark on the move.
Why should I use the app?
The app is designed for professionals on the go and allows you to respond instantly to leads that you’re interested in. You’ll never miss a lead when you have app push notifications turned on.
Is the app easy to use?
Yes, it couldn’t be easier. It’s a simplified version of the site, which allows you to respond to potential customers, speak with existing customers and you can also update your profile on the go.
I have purchased credits through the app and they have not appeared. What do I do?
We’re sorry you’ve had trouble purchasing credits through the app.
We can’t process this for you as the payment is handled by Apple.
However, you can take the following steps to resolve the issue with Apple support:
-
-
- Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple’s problem reports page.
- Enter your Apple ID and password when prompted.
- Tap Choose Problem and select a problem from the menu.
- Enter details for your problem, then tap submit.
Apple will then be able to return your payment in full, where appropriate.
We’d then recommend purchasing directly from us, as we then handle the distribution of credits as well as the payment with our trusted and secure provider, Stripe.
What is ‘One-Click Response’ and how can this help me?
One-Click Response is a feature that ties in nicely with our email template function.
You can build multiple templates to suit the different kind of leads you tend to respond to for example ‘wedding photography with album’ or ‘wedding photography no album’ and then save them. Then when using your one click response or the ‘send email’ function you will be presented with a drop down menu where you can choose the most appropriate from your list of templates.
One-Click Response/Email Templates can also be combined with the Bark for Professionals App for super fast responses from your mobile device.
The option to send your One-Click Response and therefore the drop down list of pre-written email templates to your chosen customers will then be available on your Leads page.
To setup your One-Click Response, go to One-Click Response and follow the on-screen instructions.
For more information on how to set up your email templates click here.
Can I receive leads for some services in one location and other services in another location?
Bark is designed to provide your business with great flexibility when managing what leads you receive.
You can link some services to one location and other services to another location in your Lead Preferences.
Follow the on-screen instructions to adjust your service and location preferences to exactly suit your business needs.
Refer a friend!
We are always looking for ways to help you grow your business, and we’d love to help your friends grow theirs too!
If you know anyone/any businesses who would benefit from using Bark then you can refer them today and you’ll both receive 2 free responses when they sign up and buy credits.
There’s no limit to how many people you can refer and you’ll receive 2 free responses each time they sign up and buy credits for the first time.
To find your invoice please log in to your account, click on your logo (top right of the page) then click on the link that says “Refer a friend”.
If you have any questions, just reach out.
How do I get a GST-paid receipt? (India only)
Where you make a payment using our Indian payment partner, Bitgenics, we can issue you a GST-paid receipt automatically.
Each time you make a payment, you will receive a confirmation with a link to fill in your GST details (you only need to do this once).
Any recent Bitgenics payments will then have a GST receipt issued immediately. Future Bitgenics payments will also see the GST receipt issued automatically.
How does Bark handle TDS in India?
Some professionals may be required to pay Tax Deducted at Source (TDS) to the tax authorities. Bark cannot give tax advice and you should consult with your own tax advisor to see if this applies to you.
Bark and our payment handlers are subject to Section 194C of the Income Tax Act, which mandates a deduction of 2% of the ex. GST value.
In line with other large advertising platforms, you can reclaim the TDS paid as a credit to your bark account by sending your TDS Certificate (Form 16) either as an electronically signed copy, or a scanned copy of a paper certificate after completing your quarterly filing.
You should send this to india@bark.com from your registered Bark email address with “TDS credit request” as the subject line.
The timings are as follows for each quarter
- Jan-Mar: Certificate by 15 May, send to Bark by 30 June
- Apr-Jun: Certificate by 30 July, send to Bark by 30 September
- Jul-Sep: Certificate by 30 October, send to Bark by 31 December
- Oct-Dec: Certificate by 30 January, send to Bark by 31 March
We are unable to accept Certificates sent after the end of the following quarter.
Once received and verified, Bark credits will be applied to your Bark account. This will be done within 7 days of receiving your Certificate at your average cost per credit, rounded up to the nearest whole credit.
Does Bark resolve issues between customers and professionals?
The overwhelming majority of customers experiences on Bark are positive, and our professionals usually do an excellent job. That said, we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
Any agreement you have is between yourself and the professional concerned. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do.
In general, the majority of problems can be resolved by talking directly with the professional concerned. As we’re not party to the eventual contract between you and your chosen professional, we’re unable to directly assist in resolving any issues.
We will, of course, provide you with any messages exchanged between you and the Bark professional in question if you need them for any reason, and will happily supply their registered contact details if you no longer have them.
We do want to be notified of complaints so that we can warn and if necessary remove the professional concerned from our service. To contact us regarding a complaint, please email team@bark.com.
How do I add a Bark Badge to my website?
Adding the badge dramatically helps with your online presence as you have a backlink to Bark.com (a very heavily searched and popular website).
You can find detailed instructions on how to put a Badge on your website here .
What are Credit Pack Subscriptions?
Our professionals are loving the Credit Pack Subscriptions as they offer a lower cost per credit, one simple monthly invoice, and we take care of the rest!
Give us a call to discuss further, these discounts aren’t to be missed!
See our most frequently asked questions below.
What is a Credit Pack subscription?
A credit subscription is a fixed term agreement involving either monthly or weekly payments. As per your agreement, you will automatically have the credits applied to your account and the payment will be taken from the card linked to your account. Committing to a credit subscription offers you better discounts than those available through pay-as-you-go and will see you accumulating larger savings.
Why should I commit to a subscription?
Simply put, you will receive a higher discount on credit purchases, a lower cost per credit and ultimately an increased return on investment. One simple monthly invoice, so you know exactly how much you’re spending and can easily track your payments. You also eliminate the hassle of topping up manually, and still the credits never expire, so you don’t lose them if they aren’t all used within the week/month!
How do I sign up?
Currently, these subscriptions are only available through our Customer Success Team. Our friendly agents will build your personalised subscription package options and clarify all the details for you. You can call us or email team@bark.com for more information, we’re open 24/7.
When do I pay?
The payment comes out on a date or day of your choice. If you choose monthly payments, the payment date would always be on the same date of the following months, i.e. 1st Jan, 1st Feb, 1st March and so on. If you choose a weekly package, the payment will come out on the same day every week, e.g. every Saturday. In both cases, the payment is always taken at 9am (your local time).
How long does it last?
You can choose between 6 month (26 weeks), 9 month (39 weeks) or 12 month (52 week) subscriptions. Longer commitments offer better discounts.
What’s the cancellation policy?
This subscription is commitment for a set period of time and as such, once agreed this cannot be cancelled.
What happens if I miss a payment?
If for any reason a subscription payment fails, the credits will not be applied. We will contact you to let you know, and you can get in touch with us so we can attempt to retake the payment.
How do Bark get their leads?
Bark invests millions every month in online campaigns, primarily through Google and Bing. This works by targeting a search query entered by a user.
- Photographers near me
- Local Magicians
- DJs for hire
- Local catering services
Below is an example on Google:
Below is an example on Bing:
In addition to our paid activity, we source leads through the following:
- Organic searches: This is where our customers are familiar with Bark and the amazing service it provides already and as a result they come directly to our site to place their request – usually via a recommendation of someone that has previously used us.
- We run an affiliates program and work closely with a number of professionals that send us regular traffic.
- We have email campaigns targeting our many users. These are targeted and for example if someone has asked for a wedding photographer, we might see if they also need a wedding caterer.
- Finally, we have 1000s and 1000s of repeat customers who have had a very positive experience finding a professional.
Once the request has been placed but before it goes live we verify their contact details before sending the hot leads over to you. You can find out more about how we verify leads here.
If you want to register for free and see what leads we have in your area, you can do so here: Join Bark.com as a professional.
What is our Get Hired Guarantee?
Wondering what our Get Hired Guarantee is?
Well, here at Bark, we want the professionals using our platform to be as successful as possible. The get hired guarantee is designed for your peace of mind and means that in the unlikely instance you don’t get hired from your Starter Pack, we will give you the credits back to use again, for free (one more time).
All you need to do to redeem this guarantee is call or email team@bark.com 3 days after you finished your first pack of credits.
Why am I not receiving your emails?
Sorry to hear you’re having issues receiving our emails. Here are some quick things to check:
1 – Make sure the correct notifications are turned on in your Settings
2 – Check your junk mail and mark our emails as safe if you find them there
3 – Check with your webmaster if you’re using a business domain
If these all fail, then please contact the customer success team by emailing team@bark.com.
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